September 3, 2026

Feature Story:

Customer Satisfaction Surveys 2026–2027
With AI’s growing presence, value‑creation capability is now being tested

Feature Story:

Financial results reveal the damage caused　by cyberattacks
---18 companies fall victim to fraud, losses amount to 23.6 billion yen---

Focus:

Applying AI to management reform
---Human resources and system development---

Crippled Computers:

Migrating core systems previously run on NEC mainframes to open systems
---Manual operations continuing for over 40 years are now automated---
[Hino Motors, Ltd.]